Senior Enterprise CSM & Technical Advisor

Rippling, Inc.; United States; Remote; USD 90,000 - 125,000; Full time

Job summary

Rippling, Inc. is seeking an Enterprise Customer Success Manager (Technical Account Manager) to join a rapidly scaling team.

You will serve as a technical and strategic advisor for our largest customers, driving rapid resolution across critical milestones and acting as the liaison between customers and product/engineering. You will manage approximately 20 enterprise accounts, guide open enrollment and year-end payroll, and identify add-on opportunities while supporting renewal negotiations with

Qualifications

• 4+ years in a technical, customer-facing role managing a book of 10–30 enterprise accounts at a B2B SaaS company.
• Experience with B2B SaaS, HR, Payroll, Benefits Administration, or IT.
• Exceptional problem-solving and technical troubleshooting skills.
• Stellar written and verbal communication with a track record of strong customer relationships.
• Hands-on experience resolving complex customer escalations.
• Passion for training customers and internal teams.
• Experience at a technology-focused PEO or HRIS company.
• Experience with a multi-product platform.

Responsibilities

• Act as a trusted technical and strategic advisor across Rippling’s platform, including payroll, benefits, HR.
• Provide proactive technical consultation to optimize workflows and adoption of new features.
• Serve as primary escalation point for critical customer issues, coordinating with Support, Product, and Engineering.
• Build long-term relationships by owning a book of about 20 clients and guiding them through milestones like open enrollment and year-end payroll.
• Identify and qualify add-on opportunities and support renewal negotiations with Account Managers.

Skills

Enterprise SaaS experience

B2B account management

Technical troubleshooting

Strong communication

Portfolio management

HRIS HR tech knowledge

Cross-functional collaboration

Relationship building

Job description

Rippling, Inc. is seeking an Enterprise Customer Success Manager (Technical Account Manager) to join a rapidly scaling team.

You will serve as a technical and strategic advisor for our largest customers, driving rapid resolution across critical milestones and acting as the liaison between customers and product/engineering. You will manage approximately 20 enterprise accounts, guide open enrollment and year-end payroll, and identify add-on opportunities while supporting renewal negotiations with