Senior Enterprise CSM & Strategic Growth Partner

SailPoint; United States; Remote; USD 125,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Disability coverage

Life insurance

401(k) with company match

Flexible vacation policy

Paid holidays

Parental leave

EAP and Care Counselors

Job summary

SailPoint is seeking a Principal Customer Success Manager in the United States to act as a senior strategic partner for our most valuable customers. You will drive customer value, influence product direction, and mentor colleagues while collaborating with Product, Sales, Support, and Marketing to achieve measurable outcomes.

The role emphasizes strategic discussions, ambiguity navigation, and leadership within the Customer Success organization, with travel 10%–25% and a compensation package

Qualifications

• 8+ years in Customer Success, Account Management, or Strategic Consulting in SaaS or enterprise software.
• Proven track record of managing complex, enterprise accounts and delivering measurable business value.
• Exceptional communication and executive presence with cross-functional collaboration experience.

Responsibilities

• Own executive relationships and success planning for a portfolio of strategic accounts.
• Define success metrics with customers, drive adoption, and ensure long-term satisfaction and retention.
• Act as trusted advisor, aligning SailPoint solutions with customers' business goals.
• Lead cross-functional initiatives to scale best practices, develop playbooks, and contribute to roadmaps.
• Coach and mentor other CSMs to build capabilities in strategic thinking and customer engagement.

Skills

Executive relationships

Strategic thinking

Cross-functional collaboration

Mentorship

Customer success

Stakeholder management

Communication

Salesforce

Gainsight

Tools

Salesforce

Gainsight

Job description

SailPoint is seeking a Principal Customer Success Manager in the United States to act as a senior strategic partner for our most valuable customers. You will drive customer value, influence product direction, and mentor colleagues while collaborating with Product, Sales, Support, and Marketing to achieve measurable outcomes.

The role emphasizes strategic discussions, ambiguity navigation, and leadership within the Customer Success organization, with travel 10%–25% and a compensation package