Senior Enterprise CSM – Strategic Accounts

Singular; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Singular is seeking a Customer Success Manager in the United States to own a portfolio of enterprise customers and drive adoption of the Singular platform. You will serve as the primary business contact, partner with cross-functional teams, and help customers achieve their marketing analytics goals.

The role requires 5+ years in management consulting or customer success, strong executive presence, data-driven decision making, and excellent communication.

Qualifications

• 5+ years of experience in Management Consulting or Customer Success.
• Experience working with complex technologies and multiple stakeholders.
• Strong leadership and executive presence.
• Excellent written and verbal communication.
• Data-driven mindset to drive outcomes.

Responsibilities

• Own a portfolio of enterprise customers and drive outcomes.
• Create roadmaps and drive product adoption.
• Coordinate with Sales, Product, Marketing, and Support.
• Lead executive-level conversations and renewals.
• Identify risks and develop mitigation plans.

Skills

Customer Success

Enterprise Accounts

Data-driven

Executive communication

Cross-functional leadership

Portfolio management

Job description

Singular is seeking a Customer Success Manager in the United States to own a portfolio of enterprise customers and drive adoption of the Singular platform. You will serve as the primary business contact, partner with cross-functional teams, and help customers achieve their marketing analytics goals.

The role requires 5+ years in management consulting or customer success, strong executive presence, data-driven decision making, and excellent communication.