Senior Enterprise CSM - Strategic Growth & Exec Partnerships

Workiva Inc.; United States; Remote; USD 137,000 - 235,000; Full time

Benefits offered by this job

Discretionary annual bonus

Restricted Stock Units

401(k) match

Comprehensive benefits package

Job summary

Workiva Inc. is seeking a senior Customer Success professional to manage strategic accounts across the US. You will craft multi-year plans, build executive relationships, and align Workiva capabilities with each client’s priorities to drive measurable impact.

You’ll lead cross-functional collaboration to identify expansion opportunities, maintain renewal forecasts, and mentor teammates while operating in a remote-friendly environment with travel up to 20%.

Qualifications

• 8+ years in B2B SaaS Customer Success, Strategic Account Management, or Consulting.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Build and maintain a clear picture of each account’s organization, goals, and priorities and develop multi-year account plans that connect those priorities to Workiva capabilities.
• Cultivate C-suite and VP relationships as an ongoing partnership and run Business Reviews that tell a story about impact.
• Map our portfolio against each customer’s agenda to identify whitespace opportunities and next steps.
• Use adoption data to diagnose what’s working, design targeted interventions, and drive lasting behavior change.

Skills

B2B SaaS

Customer Success

Strategic Account Management

Consulting

Education

Bachelor’s degree or equivalent experience

Job description

Workiva Inc. is seeking a senior Customer Success professional to manage strategic accounts across the US. You will craft multi-year plans, build executive relationships, and align Workiva capabilities with each client’s priorities to drive measurable impact.

You’ll lead cross-functional collaboration to identify expansion opportunities, maintain renewal forecasts, and mentor teammates while operating in a remote-friendly environment with travel up to 20%.