Senior Enterprise CSM & Growth Architect

Wrike; Dallas (TX); Hybrid; USD 94,000 - 118,000; Full time

Benefits offered by this job

Flexible Time Off

401(k) Match

Parental Leave

Volunteer Days

Health Insurance

Disability & Life Insurance

WFH Allowance

Home Office Stipend

Job summary

Wrike, the leading work management platform, seeks a Senior Customer Success Manager to own the strategic relationship for a portfolio of Enterprise accounts across North America. You will be a trusted advisor guiding executives through transformations and maximizing value.

Collaborating with Sales, Renewals, and Product, you will map workflows, drive adoption of Wrike AI Agents and Copilot, and pursue expansion opportunities while keeping customer outcomes at the forefront.

Qualifications

• 5+ years in Customer Success, Account Management, or Business Consulting within SaaS.
• Experience managing $100K+ ARR accounts.
• Proven ability to guide large-scale software rollouts and build COEs.
• Excellent communication with C-suite and VP-level tech leaders.
• Experience partnering with Sales for joint account plans and upsell opportunities.
• Ability to discuss integrations, data analytics, and API/webhooks with technical teams.

Responsibilities

• Own strategic portfolio of North American Enterprise accounts as their primary advocate and partner.
• Build multi-layer stakeholder relationships including executive sponsors and Centers of Excellence.
• Create scalable Success Plans and measurable roadmaps aligned to client outcomes.
• Identify expansion opportunities and drive growth with Sales, not waiting for renewals.
• Meet GRR and NRR targets by proactive account planning and risk mitigation.
• Iterate processes and share learnings across Wrike’s organization.

Skills

GTM track record

Change management

Executive presence

C-suite framing

Workflow discovery

Technical literacy

AI-enabled capability

Job description

Wrike, the leading work management platform, seeks a Senior Customer Success Manager to own the strategic relationship for a portfolio of Enterprise accounts across North America. You will be a trusted advisor guiding executives through transformations and maximizing value.

Collaborating with Sales, Renewals, and Product, you will map workflows, drive adoption of Wrike AI Agents and Copilot, and pursue expansion opportunities while keeping customer outcomes at the forefront.