Remote Enterprise CSM - Onboarding & Adoption

Remote

San Francisco (CA)

Remote

USD 106,000 - 144,000

Full time

3 days ago

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Benefits offered by this job

Remote-friendly culture

Equity with stock options

100% health insurance

Flexible time off

18 weeks parental leave

Job summary

Chainguard is seeking a Customer Success Manager for Enterprise - Central, operating in a remote capacity to support Fortune 500 and global customers. You will own post-sales engagements across onboarding, implementation, and adoption, coordinating with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to ensure successful outcomes.

You will lead onboarding plans, advocate for customer needs, resolve issues with support/engineering, and continuously expand

Qualifications

3+ years experience in SMB and mid-market customer facing roles in collaboration with technical and business teams.
Domain knowledge in Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or SDLC.
Proactive ownership of customer portfolio with autonomous decision making and cross-team advocacy.

Responsibilities

Lead customer onboarding for new enterprise accounts.
Advocate for customer needs across internal teams and drive alignment.
Collaborate with Technical Support and Customer Engineering to resolve issues promptly.
Develop technical knowledge of Chainguard and stay current with features and best practices.
Coordinate with Edu team to educate customers on product features and security principles.
Build relationships with customer stakeholders from technicians to CISOs and drive renewals and expansion.