Senior Enterprise CSM - Public Sector Growth & Impact

OpenGov Inc.; California; Presencial; USD 145 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive healthcare options

Flexible vacation policy

401(k) with company match

Parental leave and wellness stipends

Professional development

Catered lunches

Resumo da oferta

OpenGov is seeking a Senior Customer Success Manager in San Francisco to lead enterprise accounts, drive retention, and expand within a portfolio of about 20 high-value customers. You will partner with Sales and Product leadership to refine go-to-market strategies, mentor junior CSMs, and influence product improvements while traveling regionally to engage customers.

This role requires deep government domain knowledge, strong executive presence, and a track record of exceeding retention and

Qualificações

• 5+ years in account management, customer success, or sales in a complex tech/finance/accounting SaaS environment.
• Proven track record of exceeding quarterly retention and revenue goals.
• Executive presence with outstanding communication, negotiation, and presentation skills.
• Deep knowledge of local/state government, special districts, and higher education.
• Strong technical and business acumen; translate features into outcomes; proficient in CS platforms.

Responsabilidades

• Own net retention, renewals, and enterprise usage for a high-value customer base.
• Develop success plans to align OpenGov products with customers' goals and drive adoption, retention, and expansion.
• Engage senior stakeholders (Finance Directors, City Managers, Council Members) to link OpenGov value to strategic initiatives.
• Bridge customers with Product and Field leadership to drive product improvements and resolve escalations.
• Manage a large portfolio, advocate for customers, and maintain high satisfaction with proactive escalation handling.
• Travel to engage customers in person and lead regional user groups to accelerate value.
• Complete OpenGov training and mentor junior CSMs to scale the CS function.

Conhecimentos

Senior SaaS

Executive Presence

Govt Knowledge

Salesforce & G-Suite

Bachelor's Degree

Travel

Formação académica

Bachelor's degree

Sales training (MEDDIC/Challenger) or Graduate Degree

Ferramentas

Salesforce

G-Suite

Descrição da oferta de emprego

OpenGov is seeking a Senior Customer Success Manager in San Francisco to lead enterprise accounts, drive retention, and expand within a portfolio of about 20 high-value customers. You will partner with Sales and Product leadership to refine go-to-market strategies, mentor junior CSMs, and influence product improvements while traveling regionally to engage customers.

This role requires deep government domain knowledge, strong executive presence, and a track record of exceeding retention and