Senior Enterprise CSM — Remote, Growth & Renewal Leader

Avolution Pty Ltd; McLean (VA); Remote; USD 85,000 - 130,000; Full time

Benefits offered by this job

Healthcare

401K with company matching

Life Insurance

Short-term disability insurance

Health Savings Account

PTO

Birthday leave

Sick days

Enhanced Parental leave

Job summary

Avolution is seeking a Senior Customer Success Manager to manage a portfolio of 30–45 enterprise customers across the US. You will own retention, renewals and expansion, building success plans aligned to business priorities and measurable outcomes.

The role involves navigating complex stakeholder networks, translating technical use cases into business value, and proactively pursuing expansion opportunities.

Qualifications

• 5+ years' experience managing your own book of clients in Customer Success or Account Management.
• Experience owning both retention and growth with a personal commercial target.
• Experience managing complex enterprise customers with multiple stakeholders, including executives.
• Strong discovery skills and the ability to connect customer goals to measurable business outcomes.
• Strong negotiation skills and commercial judgment.

Responsibilities

• Own a portfolio of 30–45 enterprise customers with responsibility for retention, renewals and expansion.
• Build success plans tied to each customer's priorities and measurable outcomes.
• Map accounts and build multi-threaded relationships across customer organizations, including executives.
• Translate complex technical use cases into clear business value.
• Identify risk early and put clear plans in place to address it.
• Proactively identify and develop expansion opportunities.
• Own renewals and growth opportunities through negotiation and signature.
• Maintain accurate forecasts and strong Salesforce discipline.
• Work with Consulting, Product, Support and Sales to deliver strong customer outcomes.
• Travel regularly to spend meaningful time with customers in person.
• Support enterprise procurement processes, including tenders, RFIs, RFPs and single-source justifications.

Skills

Customer Success

Account Management

Retention

Growth

Negotiation

Forecasting

Communication

Relationship Building

Salesforce discipline

Tools

Salesforce

Job description

Avolution is seeking a Senior Customer Success Manager to manage a portfolio of 30–45 enterprise customers across the US. You will own retention, renewals and expansion, building success plans aligned to business priorities and measurable outcomes.

The role involves navigating complex stakeholder networks, translating technical use cases into business value, and proactively pursuing expansion opportunities.