Senior Enterprise CSM - Growth & Renewal Leader (Remote)

Retr Llc; United States; A distancia; USD 85.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical premiums

401(k) with match

PTO 15 days + holidays

Meal stipend

Wellness stipend

Home office setup

Fully remote company events

Descripción de la vacante

RETR is a mortgage market intelligence platform operating fully remotely. We are seeking a Customer Success Manager to own a book of enterprise customers end to end, guiding renewal and growth, building relationships with executive sponsors and daily users, and ensuring customers realize ongoing value.

This role reports to the VP of Customer Advocacy and works with account executives, trainers, and enablement teams to craft plans, unlock expansion opportunities, and keep renewal risk at bay

Formación

• 3+ years in customer success, account management, or related SaaS role.
• Own a book with renewal or expansion targets and drive health.
• Strong ability to build executive-level relationships and communicate value.

Responsabilidades

• Create a written plan for every account in your book within 30 days and refresh it before reviews.
• Own the renewal path from onboarding, articulating risk and mitigation with a plan.
• Execute expansions through value realization, coordinating with account executives on larger deals.
• Develop advocates as references, case studies, and testimonials, and drive beta participation.
• Read health signals from adoption and conversations, feeding product improvements.
• Collaborate with AE, support, and enablement to maximize account outcomes.

Conocimientos

Customer success ownership

Renewal & expansion management

Relationship-building

Mortgage/fintech knowledge

Communication & collaboration

Descripción del empleo

RETR is a mortgage market intelligence platform operating fully remotely. We are seeking a Customer Success Manager to own a book of enterprise customers end to end, guiding renewal and growth, building relationships with executive sponsors and daily users, and ensuring customers realize ongoing value.

This role reports to the VP of Customer Advocacy and works with account executives, trainers, and enablement teams to craft plans, unlock expansion opportunities, and keep renewal risk at bay