Strategic Enterprise CSM — Growth, Renewals & Value

Avolution; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical Insurance

Dental, Vision and Hearing insurance

Pension Scheme

Hybrid working from central London

Growth within a fast-scaling global软件

Job summary

Avolution is seeking a strategic Customer Success Manager to own a portfolio of 30-45 enterprise customers with $1.5-2.5M ARR. You will lead retention, renewals and expansion, translating complex use cases into measurable business value and building executive relationships across accounts.

This remote role requires strong discovery, negotiation and forecasting skills, plus the ability to collaborate with Consulting, Product, Support and Sales to deliver outcomes.

Qualifications

• 5+ years' experience managing your own book of clients in Customer Success, Account Management or a similar role.
• Experience owning both retention and growth with a personal commercial target.
• Experience managing complex enterprise customers with multiple stakeholders, including executives.
• Strong discovery skills and the ability to connect customer goals to measurable business outcomes.
• Strong negotiation skills and commercial judgement.
• Excellent organisation, forecasting and portfolio management.
• Excellent written and verbal communication.
• Ability to learn complex products and use cases quickly.

Responsibilities

• Own a portfolio of 30-45 enterprise customers ($1.5-2.5M ARR), with responsibility for retention, renewals and expansion.
• Build success plans tied to each customer's business priorities and measurable outcomes.
• Map accounts and build multi-threaded relationships across customer organisations, including senior and executive stakeholders.
• Translate complex technical use cases into clear business value.
• Identify risk early and put clear plans in place to address it.
• Proactively identify and develop expansion opportunities.
• Own renewals and growth opportunities through to negotiation and signature.
• Maintain accurate forecasts, clear next steps and strong Salesforce discipline.
• Work closely with Consulting, Product, Support and Sales to deliver strong customer outcomes.
• Spend meaningful time with customers in person.
• Support enterprise procurement processes, including tenders, RFIs, RFPs and single-source justifications.

Skills

Customer Success

Account Management

Discovery skills

Negotiation skills

Forecasting

Portfolio management

Written and verbal communication

Learning complex products

Job description

Avolution is seeking a strategic Customer Success Manager to own a portfolio of 30-45 enterprise customers with $1.5-2.5M ARR. You will lead retention, renewals and expansion, translating complex use cases into measurable business value and building executive relationships across accounts.

This remote role requires strong discovery, negotiation and forecasting skills, plus the ability to collaborate with Consulting, Product, Support and Sales to deliver outcomes.