Senior Enterprise CSM & MSP Program Lead

Pyramid Consulting, Inc; Troy (MI); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Unlimited vacation

401(k) plan

Job summary

Pyramid Consulting, Inc. seeks a Senior CSM/MSP Manager to lead enterprise client engagement nationwide, overseeing Client Services and Sales teams and partnering with Business Development to expand contingent labor and SOW footprints.

The role emphasizes program governance, MSP/VMS program management, and executive-level client relationships, with compensation details noted and a path to growth within a dynamic staffing environment.

Qualifications

• 3–6 years of experience in program management, client services, strategic account management, or workforce solutions.
• Experience managing large enterprise staffing programs through MSP/VMS environments.
• Strong understanding of contingent workforce management and staffing operations.

Responsibilities

• MSP relationship management with executive stakeholders.
• Oversee end-to-end client services operations for contingent workforce hiring.
• Collaborate with sales, operations, and recruiting to fulfill client needs.
• Drive process improvements, KPIs, SLAs, and compliance.

Skills

Program management

Client services

Strategic account management

Workforce solutions

MSP/VMS experience

Job description

Pyramid Consulting, Inc. seeks a Senior CSM/MSP Manager to lead enterprise client engagement nationwide, overseeing Client Services and Sales teams and partnering with Business Development to expand contingent labor and SOW footprints.

The role emphasizes program governance, MSP/VMS program management, and executive-level client relationships, with compensation details noted and a path to growth within a dynamic staffing environment.