MSP Program Director

PTR Pinnacle Technical Resources, Inc.; Pennsylvania; On-site; USD 120,000 - 180,000; Full time

Job summary

Pinnacle Group is seeking a leader to drive the strategy and end-to-end delivery of a complex enterprise MSP program across multiple units, suppliers, and stakeholders. You will oversee governance, financials, and service delivery, ensuring adherence to SLAs and KPIs.

You will mentor teams, manage staff augmentation and SOW engagements, and partner with procurement, finance, HR, and business leadership to optimize cost, compliance, and performance.

Qualifications

• 7–10+ years of MSP/contingent workforce management experience.
• Experience leading a large-scale enterprise MSP or CW program.
• Hands-on governance of Staff Augmentation and SOW engagements.

Responsibilities

• Lead strategy and end-to-end delivery of a complex MSP program.
• Oversee governance, supplier performance, and financial controls.
• Build relationships with executives across Procurement, Finance, HR, and leadership.

Skills

MSP leadership

Staff Augmentation

SOW management

Vendor management

VMS platforms

Executive communication

Financial acumen

Excel/BI

Stakeholder management

Strategic planning

Education

Bachelor's degree

Tools

SAP Fieldglass

Beeline

Job description

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we\u2019ve done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you\u2019re looking for a new opportunity where you can truly make a difference, we hope you\u2019ll apply for a position with us.

Job Summary

Lead the strategy and end-to-end delivery of a complex enterprise MSP program spanning multiple business units, workforce categories, suppliers, and stakeholder groups. Oversee program operations across Staff Augmentation and SOW engagements, including governance, supplier performance, commercial processes, financial controls, and service delivery. Build and maintain strong relationships with executive and operational stakeholders across Procurement, Finance, HR, Talent Acquisition, and business leadership. Direct workforce planning, supplier management, purchase order administration, invoicing, financial approvals, cost allocation, compliance, and program operations. Establish and lead program governance, including executive steering committees, QBRs, MBRs, operational reviews, performance reporting, and escalation management. Evaluate and optimize workflows involving project funding, approvals, purchase orders, invoice reconciliation, exception management, and other workforce-related financial processes. Leverage program analytics, market intelligence, benchmarking, and workforce data to identify opportunities for cost optimization, process improvement, service enhancements, and program growth. Drive achievement of contractual SLAs and KPIs while maintaining strong controls around compliance, risk management, documentation, and operational governance. Lead program transformation initiatives involving VMS optimization, automation, analytics, AI-enabled workforce technologies, and process standardization. Provide leadership and mentorship to Program Management, Operations, Supplier Management, Contracts, Analytics, and other supporting teams while serving as the escalation point for complex client and supplier matters.

Qualifications

• 7–10+ years of experience in MSP, contingent workforce management, workforce solutions, procurement, professional services, or a related environment.
• Demonstrated experience leading a large-scale, complex enterprise MSP or contingent workforce program.
• Significant hands‑on experience managing both Staff Augmentation and Statement of Work (SOW) engagement models, including governance, supplier management, commercial processes, operational workflows, and financial administration.
• Strong understanding of contingent workforce strategy, MSP operations, supplier ecosystems, workforce planning, financial controls, and enterprise program governance.
• Experience working with VMS platforms such as SAP Fieldglass, Beeline, or comparable contingent workforce technologies.
• Proven ability to develop program strategy, identify optimization opportunities, and deliver measurable improvements in service quality, cost, compliance, and operational efficiency.
• Strong analytical and financial acumen with the ability to translate complex program data into actionable recommendations and executive-level presentations.
• Exceptional executive presence, communication, and stakeholder management skills, with demonstrated ability to influence senior leaders across multiple business functions.
• Bachelor\u2019s degree preferred; advanced Excel skills and experience with business intelligence, analytics, automation, or workforce technology platforms are a plus.

Pinnacle Group is a leading provider of information technology and workforce solutions. Pinnacle Group includes Pinnacle Technical Resources, Inc., its flagship information technology staffing and consulting services provider; Pinnacle MSP, a managed services provider; Pinnacle Payrolling, a payrolling and independent contractor compliance provider; Pinnacle Canada, which provides staffing, MSP and payrolling services in Canada; and Provade, Inc., a global provider of enterprise-class vendor management software (VMS). Pinnacle Group has become one of the largest providers in its industry, with over 4,500 professionals providing services across the U.S. and Canada. Provade’s VMS technology operates in over 60 countries and manages billions of dollars in annual spend. For more information, visit http://www.pinnacle1.com.