Senior MSP Client Services Lead

AgileOne Group; Rosemead (CA); Hybrid; USD 85,000 - 110,000; Full time

Job summary

AgileOne Group seeks a Senior Client Services Professional (MSP) to support operations for multiple MSP/VMS programs. You will assist client managers, staffing partners, and contingent workers, using AgileOne tools or third-party VMS, ensuring process integrity and timely delivery of services.

You will handle account maintenance, requisition monitoring, candidate screening, and interview coordination, while liaising between clients and suppliers and supporting billing and implementation efforts

Qualifications

• Ability to learn proprietary technology.
• Excellent verbal and written communications.
• Ability to work from home if required.
• Professional appearance.
• Able to prioritize multiple tasks without compromising service or quality.
• Able to work independently with minimal supervision.
• Excellent organizational skills.
• Ethical, fair and professional conduct in all candidate, client, and peer interactions.
• Flexible, accountable and a team player.
• Accommodate flexible schedule required to meet business needs.

Responsibilities

• Account Maintenance 90%
• Support day-to-day operations for complex MSP programs
• Act as liaison between client and suppliers on requirement issues while maintaining the integrity of our Service Level Requirements
• Monitor requisition approvals from business group leaders
• Ensure job requisitions have adequate candidates and filled in a timely fashion
• Screen candidate resumes as needed, for skills match and quality, and short list submissions for manager’s review
• Coordinate candidate interviews with managers, as needed
• Follow up on new contingent worker on-boarding requirements and coordinate with suppliers and client managers as needed
• Ensure supplier markups are within their contractual guidelines
• Manage weekly timecard approval process and troubleshoot any issues
• Collaborate with corporate billing to ensure the timely delivery of accurate billing by completing all tasks involved in the payroll process by the approved deadlines
• Act as the point of contact between AgileOne Corporate and suppliers for any contractual, accounting or payment inquiries
• Act as point of contact for administrative systems issues between client or suppliers and Corporate IT Team
• Coordinate and ensure the timely delivery of reports to the client or suppliers
• Train and mentor other Client Services Professionals and program team members for optimal support
• Identify and communicate process improvement opportunities
• Promote opportunities for other ActOne Group Companies when possible
• Other duties and special projects as assigned
• Implementation 10%
• Support the implementation team with data collection during the implementation process, and ongoing for client expansions
• Coordinate and compile the collection of supplier data and information sheets for supplier set up in the system
• Set up new client users, embedded workers, job titles, and other system data elements as needed
• Provide user training to Client and staffing partner users as needed
• Train Client Services Professionals and operations team members as needed
• Ensure project documentation is updated and archived weekly and can be retrieved for audit, review, and legal purposes
• Perform project administrative duties as needed
• Other duties and special projects as assigned

Skills

Verbal & written communication

Learning proprietary tech

Remote work capability

Professional appearance

Multitasking

Independent work

Organizational skills

Professional conduct

Flexible schedule

Adaptability

Job description

AgileOne Group seeks a Senior Client Services Professional (MSP) to support operations for multiple MSP/VMS programs. You will assist client managers, staffing partners, and contingent workers, using AgileOne tools or third-party VMS, ensuring process integrity and timely delivery of services.

You will handle account maintenance, requisition monitoring, candidate screening, and interview coordination, while liaising between clients and suppliers and supporting billing and implementation efforts