Senior Customer Success Leader - Enterprise Growth (Remote)

OpenSesame; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

OpenSesame is seeking a Customer Success Manager to act as a trusted advisor for our enterprise customers in the elearning space. You will drive retention, expand existing relationships, and coordinate across teams to deliver measurable value.

You will onboard new enterprise accounts, lead virtual demos, and align customer outcomes with OpenSesame catalog offerings. This role emphasizes strategic communication, renewal forecasting, and ongoing adoption of our platform.

Responsibilities

• Grow existing accounts by partnering on strategic training initiatives and defining high-level marketing & communication strategies within customer organizations.
• Drive increased utilization and engagement across long-term relationships.
• Manage renewals, account growth, churn rate and customer satisfaction metrics for enterprise customers.
• Onboard new enterprise customers and deliver effective product demonstrations and onboarding.
• Develop success plans and forecast/close renewal opportunities with executive-level customers.

Job description

OpenSesame is seeking a Customer Success Manager to act as a trusted advisor for our enterprise customers in the elearning space. You will drive retention, expand existing relationships, and coordinate across teams to deliver measurable value.

You will onboard new enterprise accounts, lead virtual demos, and align customer outcomes with OpenSesame catalog offerings. This role emphasizes strategic communication, renewal forecasting, and ongoing adoption of our platform.