Senior Enterprise CSM for AI Research Platform

Smith Hanley Associates; San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Smith Hanley Associates is seeking a Customer Success Manager in San Francisco or New York City. You will own the customer relationship from onboarding forward, driving adoption, renewals, and expansion to ensure clients gain maximum value from the platform.

You will collaborate across insights, marketing, product, and sales to build strong, long-lasting partnerships with enterprise accounts in a fast-growing company that values speed and responsiveness.

Qualifications

• 4–8 years of experience in customer success or related field.
• Experience with enterprise accounts and SaaS is a plus.
• Strong relationship-building and communication skills.
• Comfortable in a fast-paced startup environment.

Responsibilities

• Own the customer relationship from onboarding forward.
• Onboard and drive adoption of the platform.
• Build relationships across insights, marketing, product, and other teams.
• Partner with sales on renewals and account expansion.
• Spot opportunities to grow relationships organically.
• Provide customer feedback to product and engineering.
• Help build the customer success playbook as the company scales.

Skills

Relationship-building

SaaS experience

Enterprise accounts

Client-facing

Curious

Organized

Job description

Smith Hanley Associates is seeking a Customer Success Manager in San Francisco or New York City. You will own the customer relationship from onboarding forward, driving adoption, renewals, and expansion to ensure clients gain maximum value from the platform.

You will collaborate across insights, marketing, product, and sales to build strong, long-lasting partnerships with enterprise accounts in a fast-growing company that values speed and responsiveness.