Strategic AI-Driven CSM for Enterprise Growth | Equity

Liminal Strategy Partners, LLC.; New York (NY); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)

Flexible PTO

Job summary

Liminal Strategy Partners, LLC. is seeking a Customer Success Manager based in New York City. This role involves managing customer accounts, ensuring successful platform usage, and driving satisfaction. Candidates should have 3+ years of experience in customer-facing roles, especially in B2B SaaS, with a focus on data and customer retention.

The position offers a base salary of $95,000–$125,000, performance bonuses, and benefits including medical coverage and flexible PTO.

Qualifications

• 3+ years in customer-facing roles, including 2+ years as a Customer Success Manager.
• Experience with consumption or credit-based business models.
• Strong focus on customer experience and success.

Responsibilities

• Manage a portfolio of accounts and build relationships across teams.
• Run 90-day onboarding and monitor account usage patterns.
• Drive customer satisfaction and intervention on churn signals.

Skills

Customer success management

B2B SaaS

Data analysis

Stakeholder management

Customer retention

Tools

HubSpot

AI models

Job description

Liminal Strategy Partners, LLC. is seeking a Customer Success Manager based in New York City. This role involves managing customer accounts, ensuring successful platform usage, and driving satisfaction. Candidates should have 3+ years of experience in customer-facing roles, especially in B2B SaaS, with a focus on data and customer retention.

The position offers a base salary of $95,000–$125,000, performance bonuses, and benefits including medical coverage and flexible PTO.