Executive Enterprise CSM & AI Growth Strategist

Cordial Inc.; Northern (KY); Hybrid; USD 115,000 - 145,000; Full time

Job summary

Cordial is seeking a Senior Client Success Manager for our New York-based team. You’ll act as the strategic advisor to a portfolio of enterprise clients, owning outcomes, renewals, and upsells while guiding executive engagements and AI-enabled strategy.

You’ll partner with Product, Engineering, Sales, and Marketing, develop forward-looking success plans, and drive long-term value. Expect travel to meet clients 2x per week and a collaborative, growth-focused culture.

Qualifications

• 7+ years in an enterprise client-facing SaaS role.
• Experience owning renewals and upsells across a portfolio.
• Track record of building VP/C-suite relationships.
• Curiosity about AI and martech stacks.

Responsibilities

• Serve as the strategic advisor and executive relationship owner.
• Lead executive engagements and business reviews.
• Develop and maintain forward-looking success plans for clients.
• Own the full commercial relationship including renewals and expansions.
• Collaborate cross-functionally with Product, Engineering, Sales, and Marketing.

Skills

Executive relationship building

Forecasting & renewals

Cross-functional collaboration

AI in marketing strategy

Excellent communication

Strategic roadmap development

Ambiguity tolerance

Education

Bachelor's degree or equivalent

Tools

JIRA

Harvest

Job description

Cordial is seeking a Senior Client Success Manager for our New York-based team. You’ll act as the strategic advisor to a portfolio of enterprise clients, owning outcomes, renewals, and upsells while guiding executive engagements and AI-enabled strategy.

You’ll partner with Product, Engineering, Sales, and Marketing, develop forward-looking success plans, and drive long-term value. Expect travel to meet clients 2x per week and a collaborative, growth-focused culture.