Enterprise Customer Success Lead, AI Platform Growth

Smith Hanley Associates; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Smith Hanley Associates is seeking a Customer Success Manager to own post‑sale relationships for enterprise clients using a fast‑growing AI‑native research platform. You will drive onboarding, adoption, and value realization across client teams in a high‑velocity environment.

You will collaborate with sales on renewals and expansions, gather feedback for product, and help shape the customer success playbook as the company scales.

Qualifications

• 4–8 years of experience with client-facing roles.
• Experience in market research, consumer insights, SaaS, or AI-related tech is a plus.

Responsibilities

• Own the customer relationship from onboarding forward.
• Onboard and engage customers to drive platform usage.
• Build relationships across insights, marketing, product and other teams.
• Help clients figure out how to get more value from the technology.
• Partner with sales on renewals and account expansion.
• Spot opportunities to grow relationships organically.
• Bring customer feedback back to product and engineering.
• Help build the customer success playbook as the company scales.

Skills

Relationship building

Commercial mindset

Curiosity

Scrappiness

Organization

Speed and adaptability

Job description

Smith Hanley Associates is seeking a Customer Success Manager to own post‑sale relationships for enterprise clients using a fast‑growing AI‑native research platform. You will drive onboarding, adoption, and value realization across client teams in a high‑velocity environment.

You will collaborate with sales on renewals and expansions, gather feedback for product, and help shape the customer success playbook as the company scales.