Senior Enterprise CSM — Growth & Tech Strategy (Hybrid)

Qumra Capital

San Francisco (CA)

Hybrid

USD 150,000 - 190,000

Full time

14 days+

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Job summary

AppsFlyer is seeking a Senior Customer Success Manager to join our New York City or San Francisco offices and support a portfolio of Enterprise customers in North America. The role focuses on driving value, retention, and growth through product adoption and strategic solution design.

You’ll translate business objectives into actionable technical roadmaps, lead onboarding and enablement, and collaborate with Sales, Product, and Engineering to deliver measurable value.

Qualifications

7+ years in Customer Success or related technical SaaS roles in mobile/ad-tech/martech.
Proven ability to manage complex relationships and drive retention and growth.
Strong communication with executive, technical, and business audiences.
Analytical mindset with data analysis and BI tooling experience.

Responsibilities

Drive customer outcomes and product adoption across your portfolio.
Lead onboarding, training, and enablement translating AppsFlyer products into outcomes.
Develop and maintain technical roadmaps translating client objectives into deliverables.
Lead solution design for complex use cases with Product and Engineering.
Conduct regular check-ins and reviews to ensure engagement.
Run Executive Business Reviews with senior stakeholders.

Skills

Customer Success

Technical Account Management

Solutions Engineering

Data storytelling

Data analysis

AI in workflows

Tools

SQL

Athena

BigQuery

Looker

Job description

You’ll translate business objectives into actionable technical roadmaps, lead onboarding and enablement, and collaborate with Sales, Product, and Engineering to deliver measurable value.

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