Senior Enterprise CSM - FinTech/PropTech

Priority Commerce; EUA; Presencial; USD 90.000 - 130.000; Tempo integral

Resumo da vaga

Priority Commerce seeks an Enterprise Customer Success Manager to own and grow relationships with strategic multifamily clients. Based in Salt Lake City, you will manage retention, product adoption, and revenue growth with frequent in-person engagements with executives and stakeholders.

You will coordinate cross-functionally with Support, TAM, Product, Sales, and Operations to deliver measurable outcomes and drive renewal predictability.

Qualificações

• 5+ years in enterprise customer success or related role.
• Experience managing enterprise relationships & influencing senior executives.
• Proven retention, adoption, and revenue growth.
• Strong analytical, communication, and problem-solving skills.
• CRM experience with HubSpot or Salesforce.
• Based in Salt Lake City area with willingness to travel for in-person meetings.

Responsabilidades

• Own strategic enterprise relationships with accountability for customer satisfaction, retention, adoption, and growth.
• Build relationships across client levels through onsite and virtual meetings.
• Develop actionable account plans aligned with client priorities and commercial opportunities.
• Lead executive and quarterly business reviews communicating performance and ROI.
• Monitor account health, anticipate risks, and coordinate mitigation plans to protect recurring revenue.
• Identify upsell/cross-sell opportunities and collaborate with Sales to progress opportunities.
• Increase adoption of Prisma solutions including resident engagement and payment volume.
• Maintain CRM records with verified contacts, engagement history, and risks.

Conhecimentos

Enterprise CS

Strategic account mgmt

Relationship mgmt

Retention & growth

CRM proficiency

Ferramentas

HubSpot

Salesforce

Descrição da vaga

Priority Commerce seeks an Enterprise Customer Success Manager to own and grow relationships with strategic multifamily clients. Based in Salt Lake City, you will manage retention, product adoption, and revenue growth with frequent in-person engagements with executives and stakeholders.

You will coordinate cross-functionally with Support, TAM, Product, Sales, and Operations to deliver measurable outcomes and drive renewal predictability.