Enterprise Customer Success Manager, Prisma

Priority Commerce; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Priority Commerce seeks an Enterprise Customer Success Manager to own and grow relationships with strategic multifamily clients. Based in Salt Lake City, you will manage retention, product adoption, and revenue growth with frequent in-person engagements with executives and stakeholders.

You will coordinate cross-functionally with Support, TAM, Product, Sales, and Operations to deliver measurable outcomes and drive renewal predictability.

Qualifications

• 5+ years in enterprise customer success or related role.
• Experience managing enterprise relationships & influencing senior executives.
• Proven retention, adoption, and revenue growth.
• Strong analytical, communication, and problem-solving skills.
• CRM experience with HubSpot or Salesforce.
• Based in Salt Lake City area with willingness to travel for in-person meetings.

Responsibilities

• Own strategic enterprise relationships with accountability for customer satisfaction, retention, adoption, and growth.
• Build relationships across client levels through onsite and virtual meetings.
• Develop actionable account plans aligned with client priorities and commercial opportunities.
• Lead executive and quarterly business reviews communicating performance and ROI.
• Monitor account health, anticipate risks, and coordinate mitigation plans to protect recurring revenue.
• Identify upsell/cross-sell opportunities and collaborate with Sales to progress opportunities.
• Increase adoption of Prisma solutions including resident engagement and payment volume.
• Maintain CRM records with verified contacts, engagement history, and risks.

Skills

Enterprise CS

Strategic account mgmt

Relationship mgmt

Retention & growth

CRM proficiency

Tools

HubSpot

Salesforce

Job description

Job title: Enterprise Customer Success Manager Reports to: Director, Customer Success - Prisma Department: Priority Property Rev Location: Salt Lake City, UT or Mountain West Region Grade: 18

About Priority Commerce:

Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter. We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities. At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

Prisma seeks a commercially focused Enterprise Customer Success Manager to own and grow relationships with strategic multifamily clients. This role is accountable for customer retention,product adoption, revenue growth opportunities, and measurable business outcomes. Based in Salt Lake City to be close to a key enterprise client's headquarters, the CSM will establish a strong local presence through frequent in-person engagement with executive, regional, and operational stakeholders. The role combines strategic relationship management with proactive account leadership and cross-functional coordination.

Responsibilities:

• Own strategic enterprise relationships, with accountability for customer satisfaction, retention, adoption, and growth.
• Build relationships across multiple levels of the client organization through regular onsite and virtual meetings, reducing reliance on any single contact.
• Develop actionable account plans aligned with client priorities, measurable outcomes, and commercial opportunities.
• Lead executive and quarterly business reviews that communicate performance, ROI, recommendations, and next steps.
• Monitor account health, anticipate risks, and coordinate mitigation plans to protect recurring revenue.
• Identify upsell, cross-sell, and expansion opportunities; partner with Sales to progress qualified opportunities.
• Increase adoption and utilization of Prisma solutions, including resident engagement and payment volume.
• Maintain clear visibility into renewal risks, growth opportunities, and account-level revenue forecasts.
• Serve as the strategic point of contact, coordinating Support, TAM, Product, Sales, and Operations to resolve complex issues and deliver outcomes.
• Use performance data and customer feedback to recommend improvements and communicate the voice of the customer internally.
• Maintain accurate CRM records, including verified contacts, decision‑makers, engagement history, risks, and commercial opportunities.
• Improve Customer Success processes, reporting, and account‑management practices.

What Success Looks Like:

• Retention: healthy accounts and minimized revenue churn.
• Growth: qualified expansion pipeline and increased revenue from existing accounts.
• Adoption: increased platform utilization, resident adoption, and payment volume.
• Engagement: meaningful in-person meetings, executive relationships, and business reviews.
• Execution: accurate account intelligence, actionable plans, and timely risk mitigation.

Candidate Requirements:

• 5+ years in enterprise customer success, strategic account management, or a related client-facing role.
• Track record of managing complex enterprise relationships and influencing senior executives.
• Demonstrated success driving retention, adoption, and commercial growth.
• Strong analytical, commercial, communication, presentation, and problem‑solving skills.
• Ability to work independently and coordinate cross-functional initiatives.
• Experience with CRM platforms such as HubSpot or Salesforce.
• Must be based in the Salt Lake City area and available for frequent in-person client meetings and occasional additional travel.

Preferred Experience:

• Multifamily housing, PropTech, FinTech, digital payments, or enterprise SaaS.
• Knowledge of property management operations, payment processing, or resident technology.
• Management of large customer portfolios with significant recurring revenue.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution . We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each othe