Senior Enterprise CSM - Remote, Equity, Unlimited PTO

Tremendous; United States; Remote; USD 160,000 - 220,000; Full time

Benefits offered by this job

Competitive pay and equity

Health benefits (US) 100% covered

Unlimited PTO

Parental leave 12-16 weeks

Fully remote (Americas)

Job summary

Tremendous is seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. You’ll own the complete customer lifecycle from onboarding through renewal, serving as a trusted advisor for clients.

You will manage a portfolio of enterprise accounts, lead cross-functional onboarding, and drive revenue growth through strategic upsell and cross-sell initiatives, while influencing product roadmaps with customer insights.

Qualifications

• 5+ years in Customer Success or Account Management with 2+ years in enterprise accounts.
• Proven track record of retention and expansion.
• Experience in high-growth B2B startups preferred.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management.

Responsibilities

• Own a portfolio of enterprise accounts and maximize retention and satisfaction.
• Lead end-to-end onboarding for new enterprise clients across cross-functional teams.
• Drive revenue growth through upsell and cross-sell and manage negotiations.
• Advocate for customers with Product to influence roadmap decisions.

Skills

Strategic thinking

Relationship building

Analytical skills

Communication

Prioritization

Tools

CRM software

Data analytics tools

Job description

Tremendous is seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. You’ll own the complete customer lifecycle from onboarding through renewal, serving as a trusted advisor for clients.

You will manage a portfolio of enterprise accounts, lead cross-functional onboarding, and drive revenue growth through strategic upsell and cross-sell initiatives, while influencing product roadmaps with customer insights.