Enterprise CSM | Growth & Expansion with Equity

Searchable; Salt Lake City (UT); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Equity

Health insurance

Parental leave policies

Meal allowance (Uber Eats/Deliveroo)

Late-night ride home

Wellbeing reimbursement

Job summary

Searchable is hiring a Customer Success Manager to own enterprise accounts from onboarding through renewal and expansion. You will work 3-4 days in our Salt Lake City office and report to the Head of Customer Success. You’ll build playbooks, reporting and operating rhythms as we scale the team.

You’ll own relationships up to VP/CMO levels and turn customer data into decisions, not just support. Growth opportunities and ownership are core to the role.

Qualifications

• Owner mindset: treat accounts like own business and raise risk proactively.
• Self-directed builder: create repeatable solutions for customers.
• Executive presence: engage with VP/CMO levels with credibility.
• Growth-driven: identify expansion opportunities through customer results.
• Clear, concise writing for account planning and recaps.
• Ability to pull insights from dashboards and explain them.

Responsibilities

• Own a book of agencies and enterprise accounts end to end: onboarding, adoption, renewal and expansion.
• Move new customers to first meaningful result quickly with prompts, tracking and baselines.
• Lead business reviews tying AI Search visibility to customer goals.
• Spot risks early and propose proactive plans before renewal.
• Drive expansion through more prompt volume, brands and markets.
• Build relationships across enterprise buying groups and agency teams.

Skills

Ownership mindset

Self-directed builder

Executive presence

Growth mindset

Strong written communication

Data storytelling

Tools

Google Analytics

Google Search Console

SEO tools

AI Search

Job description

Searchable is hiring a Customer Success Manager to own enterprise accounts from onboarding through renewal and expansion. You will work 3-4 days in our Salt Lake City office and report to the Head of Customer Success. You’ll build playbooks, reporting and operating rhythms as we scale the team.

You’ll own relationships up to VP/CMO levels and turn customer data into decisions, not just support. Growth opportunities and ownership are core to the role.