Senior Enterprise CSM: Automation & Growth (Remote, EST)

Jobgether SRL; United States; Remote; USD 150,000 - 170,000; Full time

Benefits offered by this job

Fully remote in US

EST-based position

Enterprise exposure

Career growth

Job summary

Partner company in the United States seeks a Senior Customer Success Manager (East) to drive strategic outcomes for enterprise accounts. You will guide onboarding, adoption, expansion, and renewal while building trusted executive relationships and identifying automation opportunities across IT, HR, Engineering, and Operations.

You’ll collaborate with Sales, CS Engineering, Product, and Professional Services to deliver measurable value and long-term advocacy, influencing product direction with

Qualifications

• 8 years of experience in technical account management, customer success, or post-sales roles within a technology company.
• Experience supporting SaaS solutions designed for technical teams, ideally in cybersecurity, DevOps, IT, or a related technical environment.
• Strong executive communication and relationship-building skills, with experience working with senior stakeholders and C-suite audiences.

Responsibilities

• Own strategic success planning and customer engagement across a portfolio of high-value enterprise accounts.
• Partner with CS Engineers and internal teams to deliver onboarding and ensure successful adoption.
• Monitor account health through dashboards and usage metrics to identify risks and opportunities.
• Develop renewal strategies and expand automation adoption across multiple teams.
• Lead executive business reviews and communicate outcomes and opportunities to VP and C-suite stakeholders.
• Translate customer needs into actionable internal feedback to influence product and platform improvements.

Skills

Executive communication

Stakeholder mgmt

SaaS experience

Discovery process

Job description

Partner company in the United States seeks a Senior Customer Success Manager (East) to drive strategic outcomes for enterprise accounts. You will guide onboarding, adoption, expansion, and renewal while building trusted executive relationships and identifying automation opportunities across IT, HR, Engineering, and Operations.

You’ll collaborate with Sales, CS Engineering, Product, and Professional Services to deliver measurable value and long-term advocacy, influencing product direction with