Senior CS Manager - POS & Back-of-House (Remote)

PAR Technology; Pennsylvania; Remote; USD 90,000 - 140,000; Full time

Job summary

PAR Technology Corporation, a leader in restaurant technology, seeks a Senior Customer Success Manager for Point of Sale and Back-of-House to own enterprise relationships and drive measurable value across a growing portfolio.

In this remote role, you will partner with Sales, Support, Professional Services, Product, and Engineering to craft account strategies, lead executive reviews, monitor health metrics, and identify growth opportunities across locations and product lines.

Qualifications

• 4+ years in Customer Success, Account Management, or a similar customer-facing role within SaaS or enterprise software.
• Experience in restaurant technology strongly preferred, with retail or hospitality tech backgrounds also considered.
• A track record of owning complex, strategic enterprise relationships with multiple stakeholders.
• Experience building relationships with executive-level customers and leading business reviews.
• Ability to translate customer goals into strategic account plans that drive value, retention and growth.
• Fluency to discuss restaurant tech, POS, payments, and back-office environments.
• Strong ownership, problem-solving, communication, and cross-functional collaboration skills.
• Comfort operating in a changing environment where priorities evolve.

Responsibilities

• Be the strategic partner for a portfolio of large enterprise restaurant customers across the customer lifecycle.
• Build account plans around customer goals, priorities, and blockers, then mobilize the right PAR teams to make progress.
• Lead Quarterly and Executive Business Reviews with senior stakeholders across Operations, IT, and Finance.
• Track customer health, adoption, and usage to identify opportunities and address risk before renewal.
• Navigate complex customer challenges by bringing together the right partners across Support, Professional Services, Product, and Engineering.
• Identify expansion opportunities across locations, modules, and products in partnership with Sales and Account Management.
• Own renewal forecasting, account health, and stakeholder mapping.
• Become a trusted expert in PAR’s POS and back-office solutions and the restaurant operations they support.
• Bring the voice of the customer back into PAR, providing thoughtful feedback for product and process improvements.

Skills

Customer Success

Account Management

Enterprise SaaS

Executive Relationships

Strategic Account Plans

Cross-functional Collaboration

Restaurant Technology

Job description

PAR Technology Corporation, a leader in restaurant technology, seeks a Senior Customer Success Manager for Point of Sale and Back-of-House to own enterprise relationships and drive measurable value across a growing portfolio.

In this remote role, you will partner with Sales, Support, Professional Services, Product, and Engineering to craft account strategies, lead executive reviews, monitor health metrics, and identify growth opportunities across locations and product lines.