Senior Customer Success Manager, POS & Back-Office (Remote)

PAR Technology; Oregon; Hybrid; USD 100,000 - 140,000; Full time

Job summary

PAR Technology Corporation is seeking a Senior Customer Success Manager for Point of Sale & Back of House to own relationships with large enterprise restaurant customers. This remote role spans the US, with cross-functional teamwork across Sales, Support, Professional Services, Product, and Engineering.

You will lead account plans, executive reviews, monitor health and usage, and identify expansion opportunities across locations and products to drive value and retention.

Qualifications

• 4+ years in Customer Success, Account Management, or a similar customer-facing role within SaaS or enterprise software.
• Experience in restaurant technology strongly preferred, with relevant retail or hospitality tech backgrounds also considered.
• A track record of owning complex, strategic enterprise relationships with multiple stakeholders.
• Experience building relationships with executive-level customers and leading meaningful business reviews.
• Ability to understand customer goals and translate them into strategic account plans that drive value, retention, and growth.
• Enough technical fluency to confidently discuss restaurant technology, POS, payments, and/or back-office environments.
• Strong ownership, problem-solving, communication, and cross-functional collaboration skills.
• Comfort operating in an evolving environment where the path forward isn't always perfectly defined.

Responsibilities

• Be the strategic partner for a portfolio of large enterprise restaurant customers across the customer lifecycle.
• Build account plans around customer goals, priorities, and blockers, then mobilize the right teams across PAR to make progress.
• Lead Quarterly and Executive Business Reviews with senior stakeholders across Operations, IT, and Finance.
• Track customer health, adoption, and usage to identify opportunities and address risk before it becomes a renewal issue.
• Navigates complex customer challenges by bringing together the right partners across Support, Professional Services, Product, and Engineering.
• Identify expansion opportunities across locations, modules, and products in partnership with Sales and Account Management.
• Own renewal forecasting, account health, and stakeholder mapping.
• Become a trusted expert in PAR's POS and back-office solutions and the restaurant operations they support.
• Bring the voice of the customer back into PAR, providing thoughtful feedback that helps the broader organization improve.

Skills

Customer Success

Account Management

Enterprise Relationships

Executive Communication

Strategic Planning

Cross-functional Collaboration

Problem Solving

Ambiguity Tolerance

Job description

PAR Technology Corporation is seeking a Senior Customer Success Manager for Point of Sale & Back of House to own relationships with large enterprise restaurant customers. This remote role spans the US, with cross-functional teamwork across Sales, Support, Professional Services, Product, and Engineering.

You will lead account plans, executive reviews, monitor health and usage, and identify expansion opportunities across locations and products to drive value and retention.