Senior Enterprise CRM Growth Partner

Zeta-Global; Atlanta (GA); Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Unlimited PTO

Health, dental & vision coverage

Employee Equity & Stock Purchase Plan

Discounts, Wellness, Pet Insurance

Job summary

Zeta Global is seeking a Senior Customer Success Manager, CRM to act as a strategic partner for enterprise clients, helping maximize the value of Zeta's marketing technology solutions to drive engagement, retention, and growth.

You will own relationships with a portfolio of clients, collaborating with marketing leaders and cross-functional teams to develop data-driven strategies, optimize campaigns, and deliver measurable results.

Qualifications

• 5+ years of experience in Customer Success, Client Services, Account Management, or a related client-facing role within MarTech, SaaS, or digital marketing.
• Strong understanding of email marketing, marketing automation, loyalty programs, and customer lifecycle strategies.
• Experience managing enterprise client relationships and serving as a strategic advisor to senior marketing stakeholders.

Responsibilities

• Own Strategic Client Relationships with a portfolio of enterprise clients, building relationships with stakeholders and understanding their objectives and KPIs.
• Drive Loyalty Strategy & Performance to improve engagement, retention, and lifetime value.
• Deliver Data-Driven Insights by analyzing campaign performance and KPIs to identify optimization opportunities.
• Maximize Platform Adoption by guiding clients in using Zeta's platform to achieve goals.
• Lead Strategic Business Reviews with stakeholders, presenting results and recommendations.
• Support Client Retention & Growth by identifying risks and upsell opportunities.
• Collaborate Cross-Functionally with CS, Analytics, and Operations teams on initiatives.

Skills

Relationship Mgmt

Lifecycle Marketing

Analytics

Communication

Education

Bachelor's degree in related field

Tools

Salesforce Marketing Cloud

Adobe Campaign

Braze

Iterable

Job description

Zeta Global is seeking a Senior Customer Success Manager, CRM to act as a strategic partner for enterprise clients, helping maximize the value of Zeta's marketing technology solutions to drive engagement, retention, and growth.

You will own relationships with a portfolio of clients, collaborating with marketing leaders and cross-functional teams to develop data-driven strategies, optimize campaigns, and deliver measurable results.