Remote Enterprise Customer Success Manager, CRM & Growth

Zeta Global; Oregon; Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Unlimited PTO

Excellent medical, dental, and vision

Employee Equity and Stock Purchase

Wellness programs

Job summary

Zeta Global, a leader in AI-powered marketing, seeks a Senior Customer Success Manager for CRM. You will own enterprise client relationships, drive loyalty and lifecycle marketing strategies, and deliver data-driven insights to optimize campaign performance.

You will collaborate with cross-functional teams to expand adoption, improve outcomes, and retain high-value customers. The role emphasizes strategic advisory work with senior marketing stakeholders, strong communication, and a proactive,

Qualifications

• 5+ years in Customer Success, Client Services, or related role in MarTech/SaaS/digital marketing.
• Strong understanding of email marketing, marketing automation, loyalty programs, and lifecycle strategies.
• Experience managing enterprise relationships and advising senior marketing stakeholders.
• Ability to analyze marketing data and translate insights into actionable recommendations.
• Excellent communication and relationship-management skills for technical and non-technical audiences.
• Strong project management, organizational skills, and ability to balance multiple accounts.

Responsibilities

• Own strategic client relationships for a portfolio of enterprise clients.
• Drive loyalty strategy and performance with lifecycle marketing initiatives.
• Deliver data-driven insights to optimize campaigns and KPIs.
• Maximize platform adoption and ensure clients leverage available solutions.
• Lead strategic business reviews with stakeholders and demonstrate value.
• Support client retention and growth; identify upsell/cross-sell opportunities.
• Collaborate with CS, Analytics, and Operations to execute client initiatives.
• Champion the voice of the customer to inform product enhancements and experiences.

Skills

Strategic client relationships

Lifecycle marketing

Data-driven insights

Campaign optimization

Executive stakeholder management

Cross-functional collaboration

Communication & presentation

Job description

Zeta Global, a leader in AI-powered marketing, seeks a Senior Customer Success Manager for CRM. You will own enterprise client relationships, drive loyalty and lifecycle marketing strategies, and deliver data-driven insights to optimize campaign performance.

You will collaborate with cross-functional teams to expand adoption, improve outcomes, and retain high-value customers. The role emphasizes strategic advisory work with senior marketing stakeholders, strong communication, and a proactive,