Enterprise Customer Success Architect

ZL Technologies, Inc.; Milpitas (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

ZL Tech is seeking a Customer Success Account Manager to be a trusted advisor across our platform for enterprise customers. You will manage a group of customers from onboarding onward, drive renewals and expansion with the sales team, and translate customer needs into measurable outcomes.

You will build relationships with executive sponsors, deliver regular success reviews, and provide insights to product teams to improve the platform. ZL Tech is an Equal Opportunity Employer.

Responsibilities

• Generate trust and credibility at multiple levels within assigned customers
• Drive positive customer renewal disposition in coordination with the sales account manager
• Build meaningful relationship with customer champions
• Build meaningful relationships with executive decision-makers and sponsors
• Drive high customer reference willingness
• Support the onboarding process for each new customer, from technical evaluation onward
• Drive regular and meaningful customer success reviews
• Assist the sales account team in identifying and driving expansion and adoption of our software and services
• Provide critical insights to the product team to improve our developing platform
• Maintain customer health and introduce new, valuable features as they become relevant on the customer journey
• Educate champions and their teams on the value of our solution, and help uncover use cases before they become emergencies
• Contribute to initiatives outside of customer conversations that better the customer experience

Skills

Customer relationships

Renewals

Cross-functional comms

Job description

ZL Tech is seeking a Customer Success Account Manager to be a trusted advisor across our platform for enterprise customers. You will manage a group of customers from onboarding onward, drive renewals and expansion with the sales team, and translate customer needs into measurable outcomes.

You will build relationships with executive sponsors, deliver regular success reviews, and provide insights to product teams to improve the platform. ZL Tech is an Equal Opportunity Employer.