Senior Customer Success Manager

Zeta Global; Boston (MA); Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Unlimited PTO

Excellent medical, dental, and vision"

Employee Equity and Stock PurchasePlan

Employee Discounts, Virtual Wellness",

Pet Insurance And more!!

Job summary

Zeta Global is seeking a Senior Customer Success Manager, CRM to serve as a strategic partner for enterprise clients, driving value from Zeta's marketing technology solutions. You will build relationships with marketing leaders and collaborate with cross-functional teams to deliver measurable business results.

You will own loyalty, lifecycle marketing, and data-driven optimization, guiding clients to maximize platform adoption and achieve retention and growth across campaigns and channels.

Qualifications

• 5+ years in Customer Success or related client-facing role in MarTech/SaaS.
• Strong knowledge of email marketing, marketing automation, loyalty programs, and lifecycle strategies.
• Experience managing enterprise client relationships and advising senior marketing stakeholders.
• Ability to analyze marketing performance data and translate insights into action.
• Excellent communication, presentation, and relationship management skills.
• Strong project management and organizational abilities in fast-paced, cross-functional settings.
• Proactive, solutions-oriented mindset.

Responsibilities

• Own strategic client relationships with enterprise clients and stakeholders.
• Develop loyalty and lifecycle marketing strategies to boost engagement and retention.
• Analyze campaign performance and KPIs to identify optimization opportunities.
• Help clients maximize adoption of Zeta's platform capabilities.
• Lead strategic business reviews with campaign results and recommendations.
• Support retention and growth through upselling and cross-selling opportunities.
• Collaborate with Customer Success, Analytics, and Operations to deliver seamless service.
• Share client feedback to inform product enhancements.
• Drive operational excellence by prioritizing deliverables and timely execution.

Skills

Customer Success

Account Management

MarTech

SaaS

Digital Marketing

Enterprise Client Relationships

Data Analysis

Communication

Presentation

Project Management

Problem Solving

Tools

Salesforce Marketing Cloud

Adobe Campaign

Braze

Iterable

Job description

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com .

THE ROLE

Zeta Global is seeking a Senior Customer Success Manager, CRM. In this role, you will serve as a strategic partner to enterprise clients, helping them maximize the value of Zeta's marketing technology solutions to drive customer engagement, retention, and growth.

You will own relationships with a portfolio of clients, working closely with marketing leaders and cross-functional teams to develop data-driven strategies, optimize campaign performance, and deliver measurable business results. The ideal candidate brings a strong understanding of lifecycle marketing, a consultative approach to client relationships, and the ability to translate complex marketing challenges into actionable solutions.

RESPONSIBILITIES

• Own Strategic Client Relationships: Serve as the primary point of contact and trusted advisor for a portfolio of enterprise clients, building strong relationships with key stakeholders and understanding their business objectives, marketing strategies, and KPIs.
• Drive Loyalty Strategy & Performance: Partner with clients to develop and execute loyalty and lifecycle marketing strategies that improve customer engagement, acquisition, retention, and lifetime value.
• Deliver Data-Driven Insights: Analyze campaign performance, customer engagement trends, and marketing KPIs to identify optimization opportunities and provide actionable recommendations.
• Maximize Platform Adoption: Guide clients in leveraging Zeta's platform capabilities, ensuring they are effectively utilizing available solutions to achieve their marketing and business goals.
• Lead Strategic Business Reviews: Present campaign results, performance insights, and strategic recommendations to client stakeholders, demonstrating measurable value and identifying opportunities for continued growth.
• Support Client Retention & Growth: Proactively identify account risks, address client challenges, and partner with commercial teams to uncover opportunities for upselling, cross-selling, and expanding client relationships.
• Collaborate Cross-Functionally: Work closely with internal teams across Customer Success, Analytics, and Operations to execute client initiatives, resolve challenges, and deliver a seamless client experience.
• Champion the Voice of the Customer: Share client feedback, industry trends, and emerging needs with internal stakeholders to inform product enhancements and improve the overall customer experience.
• Drive Operational Excellence: Manage multiple client priorities, oversee key deliverables, and ensure timely execution while maintaining a high standard of client service.

REQUIREMENTS

• 5+ years of experience in Customer Success, Client Services, Account Management, or a related client-facing role within MarTech, SaaS, or digital marketing.
• Strong understanding of email marketing, marketing automation, loyalty programs, and customer lifecycle strategies.
• Experience managing enterprise client relationships and serving as a strategic advisor to senior marketing stakeholders.
• Demonstrated ability to analyze marketing performance data, identify trends, and translate insights into actionable business recommendations.
• Excellent communication, presentation, and relationship management skills, with the ability to engage both technical and non-technical audiences.
• Strong project management and organizational skills, with the ability to balance multiple client accounts, competing priorities, and cross-functional initiatives.
• A proactive, solutions-oriented mindset and the ability to thrive in a fast-paced, collaborative environment.

NICE TO HAVE

• Experience working with enterprise email service providers (ESPs), customer data platforms (CDPs), or marketing automation platforms such as Salesforce Marketing Cloud, Adobe Campaign, Braze, Iterable, or similar technologies.
• Familiarity with email marketing performance metrics, including deliverability, engagement, conversion, and customer retention.
• Experience with audience segmentation, personalization, customer journey orchestration, and omnichannel marketing strategies.
• Understanding of marketing data, analytics, and campaign measurement.

LOCATION

This is a remote position based in the United States.

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $90,000 - $100,000 de pending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases