Senior Enterprise Customer Success & Renewal Strategy Lead

rubrik; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Rubrik is seeking a senior Customer Success professional to own the post-sale experience for a portfolio of major accounts in cloud data management. You’ll act as the customer’s advocate and coordinate with Sales, Engineering, Support, and Product to maximize value.

You’ll lead executive-level communications, define tailored success plans, monitor usage and renewal risk, and drive cross-functional improvements that keep customers healthy and successful.

Qualifications

• Bachelor's degree in computer-related discipline preferred.
• 8+ years in customer success or technical account management within a technology company.
• Proven ability to lead cross-functional initiatives across Support, Engineering, Product, and Sales.
• Excellent presentation, written, and verbal communication skills for executive audiences.
• Skilled at tailoring messaging for technical stakeholders through C-level executives.
• Demonstrated experience managing escalations and proactive global enterprise accounts.

Responsibilities

• Build and execute a tailored success plan for each account that accelerates adoption and time to value
• Track product activation and usage against goals, closing gaps before they become renewal risks
• Drive timely renewals across the full product set and proactively prevent churn
• Coordinate cross-functional response teams to manage escalations, including Root Cause Analysis documents
• Monitor environments and usage signals to recommend proactive actions that keep accounts healthy
• Deliver performance benchmarking, executive-level presentations, and continuous improvement feedback loops

Job description

Rubrik is seeking a senior Customer Success professional to own the post-sale experience for a portfolio of major accounts in cloud data management. You’ll act as the customer’s advocate and coordinate with Sales, Engineering, Support, and Product to maximize value.

You’ll lead executive-level communications, define tailored success plans, monitor usage and renewal risk, and drive cross-functional improvements that keep customers healthy and successful.