Enterprise Client Success Lead — Grow Revenue & Adoption

Indeed; Burlington (VT); Hybrid; USD 68,000 - 112,000; Full time

Benefits offered by this job

Health insurance

401k plan

Equity-based incentive

Paid time off

11 holidays per year

Parental leave

Job summary

Indeed is seeking an experienced client engagement professional in Burlington, VT, to drive proactive engagement with enterprise clients and agencies via email, phone, and video. You will conduct executive-level discovery, surface trends, and surface opportunities across portfolios to maximize hires and ROI.

You will collaborate with sales on strategic account planning, manage escalations, and ensure SLAs while growing product adoption and client satisfaction. Some travel is expected.

Qualifications

• Relates to recruitment/staffing, tech/dot-com, HR tech, ad/media agency, B2B, account management or customer service.

Responsibilities

• Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books.
• Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.
• Facilitate C-suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.
• Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges.
• Champion product and tracking adoption to improve attribution, insights, and decision-making.
• Maintain operational excellence by adhering to SLAs, maintaining effective case hygiene, and clearly communicating updates and next steps.
• Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.

Skills

Account management

Client engagement

Data-driven decisions

Campaign optimization

Cross-functional collaboration

Travel readiness

Job description

Indeed is seeking an experienced client engagement professional in Burlington, VT, to drive proactive engagement with enterprise clients and agencies via email, phone, and video. You will conduct executive-level discovery, surface trends, and surface opportunities across portfolios to maximize hires and ROI.

You will collaborate with sales on strategic account planning, manage escalations, and ensure SLAs while growing product adoption and client satisfaction. Some travel is expected.