Senior Enterprise Client Services Manager

Kargo; New York (NY); On-site; USD 80,000 - 85,000; Full time

Job summary

Kargo is seeking a Client Services Manager to be the main point of contact for enterprise accounts during the post-sale phase. You will ensure white-glove service, manage end-to-end execution, and work with sales to grow a shared book of business.

In this role you will collaborate with cross-functional teams, deliver campaign insights, and drive client retention with upsell opportunities, all while maintaining strong communication and performance delivery.

Qualifications

• 3+ years in Digital Media, with a focus on Sales Support, Account Management, or Project Management.
• Experience in supporting Pharmaceutical accounts is highly preferred.
• Direct-sold and programmatic mobile advertising experience.
• Knowledge of DSP and SSP platforms and partners such as Celtra, The Trade Desk, Deep Intent, LiveRamp, etc.
• Media agency experience is a plus.

Responsibilities

• Deep understanding of products, offerings, and best practices to support campaign strategy and objectives.
• Manage day-to-day relationships and all phases of campaign life cycle, including strategy, kickoff, asset collection, trafficking, reporting, and invoicing.
• Provide best-in-class client service to maximize satisfaction, retention, and growth.
• Identify client needs and implement strategic solutions to drive partnership.
• Collaborate with internal teams to ensure campaign performance is met.
• Analyze and deliver reporting, insights, and results to clients.

Skills

Digital Media

Relationship management

Programmatic advertising

DSP/SSP knowledge

Data analysis

Communication skills

MS/Google Suite

Education

Bachelor's degree or equivalent

Tools

Celtra

The Trade Desk

Deep Intent

LiveRamp

Crossix

IQVIA

PurpleLab

Job description

Kargo is seeking a Client Services Manager to be the main point of contact for enterprise accounts during the post-sale phase. You will ensure white-glove service, manage end-to-end execution, and work with sales to grow a shared book of business.

In this role you will collaborate with cross-functional teams, deliver campaign insights, and drive client retention with upsell opportunities, all while maintaining strong communication and performance delivery.