Senior Enterprise Client Partner (Remote-First)

TrueCommerce; United States; A distancia; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with company match

Paid time off (PTO) and holidays

Health, dental, vision insurance

Parental leave

Wellness reimbursement

Remote-first work environment

Descripción de la vacante

TrueCommerce is seeking a senior Key Client Manager in the United States to own strategic relationships with top enterprise accounts, drive retention, adoption, and expansion, and align customer goals with long-term product outcomes.

You will build executive-level partnerships, manage renewals and upsell opportunities, and work with cross-functional teams to deliver measurable business value while maintaining CRM records and monitoring health signals in ChurnZero.

Formación

• Bachelor's degree in Business or equivalent experience.
• 10+ years of Account Management or Customer Success experience managing existing customers.
• 3+ years managing enterprise accounts with a strong focus on retention and growth.
• Proven history of overperformance against retention, renewal, and upsell quotas.
• Strong technical aptitude with the ability to understand complex integration environments and SaaS ecosystems.

Responsabilidades

• Meet or exceed monthly sales quotas by building and closing pipeline with existing customers.
• Manage a portfolio of top-tier enterprise customers with full responsibility for renewals and expansion.
• Develop deep, trust-based relationships at multiple levels—operational, technical, and executive.
• Proactively outreach customers to identify optimization opportunities and recommend solutions that drive measurable improvement.
• Maintain high follow-up rigor to ensure all pipeline opportunities remain updated and actionable.
• Develop and maintain joint success plans with enterprise accounts, linking customer goals to TrueCommerce solutions and long-term outcomes.
• Serve as a trusted advisor and strategic resource by understanding complex customer workflows, long-term goals, and success metrics.
• Resolve customer challenges with urgency, navigating cross-functional teams and escalating where necessary.
• Manage complex negotiations and executive-level business reviews.
• Act as the voice of the customer within TrueCommerce and build alignment across Product, Support, Professional Services, and Leadership.
• Contribute to pilot programs, initiatives, or strategic efforts within the Client Management organization.
• Consistently maintain detailed and accurate CRM records including activities, notes, and opportunity updates.
• Monitor and act on customer health data in ChurnZero to proactively identify risk, optimize adoption, and drive expansion across enterprise accounts.
• Stay current on TrueCommerce product roadmap, industry trends, and enterprise best practices.
• Participate in regular department meetings, training sessions, and ongoing educational activities.
• Leverage approved AI tools and automation to streamline workflows, improve productivity, and enhance the accuracy and consistency of customer and operational processes.
• Execute other responsibilities and strategic initiatives as assigned.

Conocimientos

Account management

Customer success

Executive communication

SaaS expertise

Strategic thinking

CRM proficiency

Problem solving

Relationship building

Cross-functional collaboration

Educación

Bachelor's degree in Business

Herramientas

ChurnZero

Descripción del empleo

TrueCommerce is seeking a senior Key Client Manager in the United States to own strategic relationships with top enterprise accounts, drive retention, adoption, and expansion, and align customer goals with long-term product outcomes.

You will build executive-level partnerships, manage renewals and upsell opportunities, and work with cross-functional teams to deliver measurable business value while maintaining CRM records and monitoring health signals in ChurnZero.