Strategic Enterprise Client Manager — Americas

KUDO; United States; Remoto; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

KUDO, a New York-based Series A tech startup, is seeking a Senior Account Manager to lead post-sales growth across the Americas. You will nurture strategic enterprise relationships, secure renewals, and identify expansion opportunities.

Reporting to Head of Sales, you will collaborate with product, marketing, and engineering to align solutions with client objectives, drive adoption, and deliver measurable ROI.

Competenze

• 5+ years of experience in the technology industry, with a proven track record of driving revenue growth and customer success in a selling to enterprises.
• Strong business acumen, with experience managing high-value enterprise and corporate accounts, and a focus on strategic account expansion.
• Exceptional communication and negotiation skills with the ability to influence decision-makers and drive business outcomes.
• Natural relationship builder, adept at fostering trust, projecting confidence, and aligning solutions with client business objectives.
• Strategic problem-solver, with experience resolving complex customer challenges and turning them into opportunities for growth.
• Great presentation and communication skills are a must
• Detail-oriented, with a focus on delivering measurable results and optimizing customer experiences.
• Tech-savvy, with the ability to demonstrate product value, lead onboarding, and provide specialised training to ensure customer success.
• Experience with CRM tools (e.g., Salesforce) is a strong plus.
• Bachelor’s degree required; advanced degrees or certifications in business, technology, or related fields are a plus.
• Fluency in English is required; proficiency in Spanish or French is a valuable asset for engaging with a diverse client base.

Mansioni

• Cultivate client's relationships with key decision-makers, positioning the company as a trusted partner in achieving their business goals.
• Proactively identify and address client needs, leveraging insights to drive satisfaction, retention, and long-term loyalty.
• Own the renewal and upsell process, using data-driven insights to uncover expansion opportunities and negotiate high-impact deals.
• Develop and execute account growth strategies, focusing on increasing customer lifetime value and maximizing revenue potential.
• Lead the onboarding process for new clients, ensuring a smooth transition and rapid adoption of the company’s solutions.
• Collaborate with cross-functional teams to tailor training, resources, and support—aligning them with the client’s strategic objectives.
• Continuously monitor and analyze client performance metrics, translating data into actionable insights for both clients and internal stakeholders.
• Present monthly strategic reports to clients highlighting ROI, usage trends, and opportunities for optimisation.
• Act as the primary escalation point for client issues, ensuring swift resolution and maintaining high satisfaction levels.
• Partner with Sales, Marketing, Product, and Engineering teams to align resources and deliver exceptional customer outcomes.

Descrizione del lavoro

KUDO, a New York-based Series A tech startup, is seeking a Senior Account Manager to lead post-sales growth across the Americas. You will nurture strategic enterprise relationships, secure renewals, and identify expansion opportunities.

Reporting to Head of Sales, you will collaborate with product, marketing, and engineering to align solutions with client objectives, drive adoption, and deliver measurable ROI.