Enterprise Client Success Manager

Bertelsmann-Jobs; Morrisville (NC); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health and wellness benefits

401k match

Flexible PTO

Parental leave

Onsite coffee shop

Job summary

Relias in the United States is seeking an Enterprise Client Success Manager to own the post-sale lifecycle for a portfolio of enterprise accounts, driving adoption and measurable outcomes.

You will translate client priorities into actionable success plans, coordinate across Sales, Professional Services, Support and Product, and lead renewal processes to ensure retention and revenue growth.

Responsibilities

• Learning each client's business priorities, stakeholders and success measures.
• Creating a success plan linking objectives to adoption milestones and actions.
• Analyzing adoption, engagement and usage data to identify risks and opportunities.

Job description

• Compensation: USD 65,000 - USD 95,000 - yearly

Company Description

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • Promotes internal mobility and career growth aligned with evolving business needs
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

Job Description

The Enterprise Client Success Manager owns the post-sale customer lifecycle for an assigned portfolio of Enterprise accounts, from adoption through value realization and renewal. The role translates each client’s priorities into an actionable success plan, drives sustained product usage and measurable outcomes,maintainsmulti-stakeholderrelationships, mitigates risk, and leads the commercial renewal process with accountability for retention and revenue outcomes.

Success requires strong business judgment, communication,relationship management, analytical capability, and commercial fluency. The CSM applies standardized Enterprise playbooks, uses customer and portfolio data to prioritize action, and coordinates Sales, Professional Services, Support, Technical Success, Product, Finance, Legal, and other specialists around a shared account plan.

WHAT YOU'LL BE DOING:

Customer Outcomes, Adoption, and Value Realization

• Learning each client's business priorities, operating environment, stakeholders, purchased solutions, intended Client Value Objectives (CVOs), and measures of success.
• Creating and maintaining a success plan that connects CVOs to adoption milestones, product usage, measurable outcomes, renewal readiness, and agreed client actions.
• Analyzing customer adoption, engagement, product usage, support, and commercial data to identify trends, adoption gaps, risks, and opportunities to accelerate value realization.