Senior Enterprise CS Manager - Drive ROI & Expansion (Remote)

joinhandshake.com; New York (NY); Híbrido; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

401(k) match

Parental leave

Medical, dental, vision

Wellbeing stipend

Learning stipend

Remote & Office access

Flexible PTO

Holidays + flex days

Descripción de la vacante

Handshake is seeking an Enterprise Customer Success professional to partner with Fortune 500 partners and leading educational institutions. You will own a strategic book of 20-25 accounts, drive renewals and expansions, and translate product usage into executive ROI insights.

You will collaborate across Sales, Product, and Customer Ops to maximize adoption, retention, and long-term value, shaping success metrics for senior stakeholders.

Formación

• 5+ years in Customer Success with 2+ years managing enterprise accounts.
• Track record of retaining at-risk accounts and growing revenue.
• Strong business acumen: translate usage data into ROI storytelling.
• Executive presence with strong presentation and written communication.
• Analytical, data-driven and able to convert data into senior recommendations.
• Cross-functional collaboration with ownership and follow-through.
• Comfort using AI tools to serve customers faster.

Responsabilidades

• Own a book of 20-25 enterprise accounts with renewal and expansion accountability.
• Partner with Sales to identify, qualify, and close expansion opportunities across products.
• Run executive business reviews linking platform usage to hiring outcomes and priorities.
• Build multi-threaded relationships from recruiters to TA leadership and executives.
• Use product and usage data to spot adoption gaps and drive enablement.
• Bring structured customer feedback to Product and advocate for roadmap priorities.

Conocimientos

Enterprise accounts

Renewals & expansions

Executive communication

ROI storytelling

Cross-functional

AI tools

Relationship building

Descripción del empleo

Handshake is seeking an Enterprise Customer Success professional to partner with Fortune 500 partners and leading educational institutions. You will own a strategic book of 20-25 accounts, drive renewals and expansions, and translate product usage into executive ROI insights.

You will collaborate across Sales, Product, and Customer Ops to maximize adoption, retention, and long-term value, shaping success metrics for senior stakeholders.