Senior Enterprise Client Success Manager (Remote)

OfficeSpace Software Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

OfficeSpace is seeking an Enterprise Client Success Manager to own the success of our most strategic customers. You will build executive partnerships, drive measurable business outcomes, and help global organizations maximize value with OfficeSpace.

You will combine strategic thinking with operational excellence, using AI to surface insights, monitor health, and lead renewal conversations, while collaborating across Sales, Product, and Support to advance customer outcomes.

Qualifications

• 6+ years of Client Success, Strategic Account Management, or Enterprise Account Management experience in a SaaS environment.
• Demonstrated success managing complex enterprise customers with executive stakeholders across long customer lifecycles.
• Strong executive presence with the ability to influence C-level decision makers.

Responsibilities

• Own the success, retention, renewal, and growth of a portfolio of enterprise customers with complex structures.
• Build trusted relationships with executive sponsors and business leaders, acting as a strategic advisor.
• Lead enterprise onboarding, adoption, and value realization strategies to accelerate outcomes.
• Develop and execute strategic Success Plans aligned to objectives and milestones.
• Use AI-powered tools to monitor health, predict risk, and identify expansion opportunities.
• Lead Quarterly Business Reviews linking product adoption to business impact and ROI.
• Partner with Sales to craft account strategies for renewals and growth.
• Drive renewal conversations emphasizing customer value and outcomes.
• Advocate for customers by coordinating with Product, Engineering, and Support.
• Translate feedback into insights to improve product and GTM strategy.
• Design AI-assisted workflows to improve efficiency while maintaining relationships.
• Analyze data, trends, and change to guide enterprise workplaces transformation.
• Coordinate AI agents for research and executive communications with sound judgment.
• Identify scalable playbooks and automation opportunities across CS.

Skills

Executive presence

Strategic account management

SaaS enterprise experience

AI fluency

Customer success platforms

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Gainsight

Salesforce

Job description

OfficeSpace is seeking an Enterprise Client Success Manager to own the success of our most strategic customers. You will build executive partnerships, drive measurable business outcomes, and help global organizations maximize value with OfficeSpace.

You will combine strategic thinking with operational excellence, using AI to surface insights, monitor health, and lead renewal conversations, while collaborating across Sales, Product, and Support to advance customer outcomes.