Senior Enterprise API Support Engineer (Remote/Hybrid)

ReadMe; San Francisco (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Fully covered medical, dental, and vision insurance

Gym stipend

Donation matching

Paid parental leave

Offsite retreats

Job summary

A dynamic technology company is seeking an experienced Enterprise Support Engineer in San Francisco or remotely within the US. The role involves delivering professional support to enterprise customers, troubleshooting complex API issues, and advocating for customer needs across functions. Ideal candidates will have a strong background in SaaS support and excellent communication skills. This position offers a variety of benefits, including unlimited PTO and fully covered health insurance.

Qualifications

• Experience supporting enterprise or high‑growth SaaS customers.
• Ability to communicate complex technical concepts clearly.
• Calm and structured under high-pressure situations.

Responsibilities

• Serve as a primary technical point of contact for enterprise customers.
• Troubleshoot complex API issues and provide timely support.
• Identify patterns in support cases and recommend improvements.

Skills

API expertise

Technical judgment

SaaS support experience

Strong communication skills

Troubleshooting skills

Debugging APIs

Tools

Swagger / OpenAPI

Git

Chrome Developer Tools

npm packages

Job description

A dynamic technology company is seeking an experienced Enterprise Support Engineer in San Francisco or remotely within the US. The role involves delivering professional support to enterprise customers, troubleshooting complex API issues, and advocating for customer needs across functions. Ideal candidates will have a strong background in SaaS support and excellent communication skills. This position offers a variety of benefits, including unlimited PTO and fully covered health insurance.