Senior Technical Support Engineer - Enterprise SaaS

Apiiro; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Apiiro is seeking a Technical Support Engineer in the United States who will directly assist our enterprise customers in resolving critical technology issues. This role requires 3+ years in technical support, preferably in SaaS or related fields.

The ideal candidate will have strong troubleshooting skills and experience in APIs, cloud platforms, and scripting, along with excellent communication abilities. Join Apiiro to contribute to the future of secure software development.

Qualifications

• 3+ years in technical or product support, ideally for SaaS, AppSec or DevOps platforms.
• Excellent customer communication skills: able to explain complex technical issues in plain language.
• Self-motivated, comfortable in a remote-first environment.

Responsibilities

• Serve as the primary technical contact for enterprise customers, owning issues from first report to resolution.
• Troubleshoot complex challenges across cloud environments, CI/CD pipelines, SCMs, APIs and integrations.
• Partner with R&D to diagnose product issues, drive fixes and provide feedback for platform improvements.

Skills

Technical or product support experience

Troubleshooting skills

Scripting skills (Python, Bash, PowerShell)

Customer communication skills

Self-motivated in remote environments

Tools

GitHub

AWS

Grafana

Docker

PostgreSQL/MySQL

Job description

Apiiro is seeking a Technical Support Engineer in the United States who will directly assist our enterprise customers in resolving critical technology issues. This role requires 3+ years in technical support, preferably in SaaS or related fields.

The ideal candidate will have strong troubleshooting skills and experience in APIs, cloud platforms, and scripting, along with excellent communication abilities. Join Apiiro to contribute to the future of secure software development.