Enterprise Support Engineer — API Expert (Remote/Hybrid)

ReadMe; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Fully covered medical, dental, and vision insurance

One Medical membership

Gym stipend

Parental leave

Off-site retreats

Job summary

A leading API documentation provider is looking for an experienced Enterprise Support Engineer to join their team in New York. This hybrid role involves serving as a primary contact for technical support, troubleshooting complex API and integration issues, and collaborating with cross-functional teams. The ideal candidate will have a strong background in supporting enterprise SaaS customers and excel in communication. Benefits include unlimited PTO, fully covered health insurance, and a stipend for fitness expenses.

Qualifications

• Significant experience supporting enterprise or high-growth SaaS customers.
• Strong technical judgment in managing customer issues.
• Ability to communicate complex technical concepts clearly.

Responsibilities

• Serve as a primary technical point of contact for enterprise customers.
• Deliver timely, professional support across multiple channels.
• Troubleshoot complex API, authentication, and CI/CD issues.

Skills

API debugging

Technical support for SaaS customers

Communication skills

Root-cause analysis

HTML

CSS

JavaScript

Tools

Swagger / OpenAPI

Chrome Developer Tools

CLI environments

Job description

A leading API documentation provider is looking for an experienced Enterprise Support Engineer to join their team in New York. This hybrid role involves serving as a primary contact for technical support, troubleshooting complex API and integration issues, and collaborating with cross-functional teams. The ideal candidate will have a strong background in supporting enterprise SaaS customers and excel in communication. Benefits include unlimited PTO, fully covered health insurance, and a stipend for fitness expenses.