Enterprise Support Engineer — API Expert (Remote/Hybrid)

ReadMe; Columbus (OH); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Unlimited PTO with a three-week minimum

Fully covered medical, dental, vision insurance

Gym or fitness stipend

Donation matching up to $1,000 per year

Twelve weeks of paid parental leave

Three off-site retreats per year

Job summary

A SaaS company is looking for an Enterprise Support Engineer in Columbus, Ohio. This role will involve supporting enterprise customers, troubleshooting complex API issues, and collaborating with various teams. Successful candidates will have experience in SaaS environments, excellent communication skills, and the ability to navigate high-stakes situations. The position offers hybrid work options and comprehensive benefits including unlimited PTO and medical coverage.

Qualifications

• Significant experience supporting enterprise or high-growth SaaS customers.
• Ability to communicate complex concepts clearly to both technical and non-technical audiences.
• Strong problem-solving skills and structured investigation process.

Responsibilities

• Serve as a primary technical point of contact for enterprise customers.
• Troubleshoot complex API issues and provide proactive recommendations.
• Deliver timely and professional support across multiple channels.

Skills

API debugging

OAuth, SAML, SSO

Git and CI/CD troubleshooting

Front-end technologies

Chrome Developer Tools

Markdown

Diagnosing performance issues

Leveraging AI tools

Job description

A SaaS company is looking for an Enterprise Support Engineer in Columbus, Ohio. This role will involve supporting enterprise customers, troubleshooting complex API issues, and collaborating with various teams. Successful candidates will have experience in SaaS environments, excellent communication skills, and the ability to navigate high-stakes situations. The position offers hybrid work options and comprehensive benefits including unlimited PTO and medical coverage.