Support Engineer — SF Office, Proactive Ownership

Plain; San Francisco (CA); On-site; USD 150,000 - 180,000; Full time

Job summary

A cutting-edge B2B support firm in San Francisco is seeking a Support Engineer to own customer support during local hours, ensuring timely responses and driving issues to resolution. Ideal candidates have experience in early-stage B2B SaaS companies, are technically strong with knowledge of APIs and SQL, and excel in proactive communication. The role requires working in person at least three days a week, with a compensation range of $150K to $180K.

Qualifications

• Experience as a Support Engineer in a B2B SaaS company.
• Ability to read logs, write SQL, and understand APIs.
• Proactive and curious attitude towards work.

Responsibilities

• Own the support queue during SF hours.
• Drive issues end-to-end with engineering collaboration.
• Improve Help Center and self-serve experience.

Skills

Support Engineering

Technical troubleshooting

Proactive communication

SQL

APIs and webhooks

Job description

A cutting-edge B2B support firm in San Francisco is seeking a Support Engineer to own customer support during local hours, ensuring timely responses and driving issues to resolution. Ideal candidates have experience in early-stage B2B SaaS companies, are technically strong with knowledge of APIs and SQL, and excel in proactive communication. The role requires working in person at least three days a week, with a compensation range of $150K to $180K.