Senior Enterprise Account & Success Manager

EXL; Jersey City (NJ); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

A leading IT services company in Jersey City is seeking a seasoned professional for a client relationship management role. The ideal candidate will have over 8 years of experience managing enterprise clients, demonstrating strong communication and negotiation skills. Responsibilities include serving as the main liaison for clients, leading quarterly reviews, and identifying upselling opportunities. This position requires someone adept at building long-term partnerships and navigating complex business challenges.

Formación

• 8+ years of experience in client relationship management, account management, or customer success roles.
• Strong ability to build trust and influence decision-makers.
• Proven record of managing enterprise clients successfully.

Responsabilidades

• Serve as the main liaison between clients and internal teams.
• Develop a deep understanding of client business goals.
• Lead regular client meetings and feedback sessions.

Conocimientos

Client relationship management

Communication skills

Negotiation skills

Presentation skills

Herramientas

CRM tools

Descripción del empleo

A leading IT services company in Jersey City is seeking a seasoned professional for a client relationship management role. The ideal candidate will have over 8 years of experience managing enterprise clients, demonstrating strong communication and negotiation skills. Responsibilities include serving as the main liaison for clients, leading quarterly reviews, and identifying upselling opportunities. This position requires someone adept at building long-term partnerships and navigating complex business challenges.