Client Success & Solutions Manager (iRecruiter)

iCIMS Middleware Test Company; Matawan (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

A prominent Software-as-a-Service firm in New Jersey seeks an Account Services Manager to ensure customer needs are met and identify new opportunities. Ideal candidates will have a Bachelor’s degree, strong interpersonal and communication skills, and the ability to manage multiple accounts. Responsibilities include client engagement, sales presentations, and collaboration with marketing for client testimonials. This role emphasizes the importance of building relationships and driving renewals while handling customer issues effectively.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations or HR systems is a plus.

Responsibilities

• Manager will work closely with customers to ensure all needs are met.
• Strong knowledge of ASP systems and ability to learn iRecruiter.
• Identify customer needs and opportunities for additional products.
• Participate in sales presentations and customer meetings.
• Work with Marketing to develop client references and testimonials.
• Proactively contact clients to work towards 100% renewal rate.
• Handle escalated customer issues.

Skills

Interpersonal skills

Verbal communication

Written communication

Presentation skills

Education

Bachelor degree with strong academic track record

Tools

Microsoft Windows operating systems

Microsoft Internet Explorer

Job description

A prominent Software-as-a-Service firm in New Jersey seeks an Account Services Manager to ensure customer needs are met and identify new opportunities. Ideal candidates will have a Bachelor’s degree, strong interpersonal and communication skills, and the ability to manage multiple accounts. Responsibilities include client engagement, sales presentations, and collaboration with marketing for client testimonials. This role emphasizes the importance of building relationships and driving renewals while handling customer issues effectively.