Senior Enterprise Account Management Leader

Benchling, Inc.; San Francisco (CA); Hybrid; USD 157,000 - 220,000; Full time

Job summary

Benchling, Inc. is seeking a Leader of Account Management to drive renewal rates and revenue expansion across Life Sciences customers in a high-growth enterprise SaaS environment.

You will mentor AMs, partner with cross-functional teams, and shape renewal strategies while mitigating risk and unlocking upsell opportunities. This hybrid role requires deep domain knowledge, strong negotiation skills, and the ability to build executive-level relationships with pharma and biotech leaders.

Qualifications

• Bachelor's degree in Life Sciences, Business, or a related field.
• 5+ years in Account Management, Renewals, Sales, or related commercial function within SaaS.
• 3+ years in a management role.
• Ability to travel up to 20% based on team and customer needs.

Responsibilities

• Lead and develop the AM team with mentoring and growth.
• Drive renewal, retention, and net revenue retention targets.
• Collaborate with cross-functional teams on renewal strategy and pricing.
• Standardize renewal processes and leverage AI tools to reduce AM toil.

Skills

Negotiation

Communication

Leadership

SaaS knowledge

AI tooling & productivity

Education

Bachelor's degree in Life Sciences, Business, or related field

Tools

Salesforce

Gainsight

Mode

Sigma

Claude (AI tools)

Job description

Benchling, Inc. is seeking a Leader of Account Management to drive renewal rates and revenue expansion across Life Sciences customers in a high-growth enterprise SaaS environment.

You will mentor AMs, partner with cross-functional teams, and shape renewal strategies while mitigating risk and unlocking upsell opportunities. This hybrid role requires deep domain knowledge, strong negotiation skills, and the ability to build executive-level relationships with pharma and biotech leaders.