Senior AM Leader for Biotech SaaS Renewals

Benchling, Inc.; Boston (MA); Híbrido; USD 157 000 - 220 000; Tempo integral

Resumo da oferta

Benchling, the AI platform for biotech R&D, seeks an Account Management Leader to guide renewals and expansion for enterprise customers. You will develop the AM team, partner with customers, and drive renewal outcomes across a diverse portfolio.

You’ll lead renewal strategies, mitigate risk, and uncover upsell opportunities, collaborating with CS, Sales, Finance, and Legal to optimize pricing and deals while enabling AI-powered workflows in a fast-growing environment.

Qualificações

• Bachelor's degree in Life Sciences, Business, or a related field.
• 5+ years in Account Management, Renewals, Sales, or a related commercial function within SaaS.
• 3+ years in a management role.
• Strong understanding of Life Sciences R&D, process development, or related scientific domains.
• Proven ability to lead and develop a high-performing commercial team.
• Excellent negotiation and communication skills, able to build relationships across technical, commercial, and executive stakeholders.
• Self-motivated, adaptable, and thrives in a fast-paced, dynamic environment.
• Experience leveraging a modern CS/Sales tech stack, including CRM (Salesforce), Gainsight, Mode, Sigma, and Claude.
• Ability to travel up to 20% based on team and customer needs.

Responsabilidades

• Lead and develop AM team, including hiring as needed.
• Foster a collaborative, commercially-minded culture driving renewals and retention.
• Ensure the team is enabled on renewal playbook and can execute across the portfolio.
• Coach AMs on renewal plans and renewal-focused business reviews.
• Achieve renewal, retention, and net revenue retention targets with strategic guidance.
• Use data to identify at-risk accounts and plan expansion with sales.
• Provide renewal forecast with leading indicators to inform projections.
• Collaborate with CS, Sales, finance, Legal, and Deal Desk on renewal strategy.

Conhecimentos

Leadership

Negotiation

Communication

Strategic thinking

Renewals

Cross-functional collaboration

Formação académica

Bachelor's degree in Life Sciences, Business, or related field

Ferramentas

Salesforce

Gainsight

Mode

Sigma

Claude (AI productivity tools)

Descrição da oferta de emprego

Benchling, the AI platform for biotech R&D, seeks an Account Management Leader to guide renewals and expansion for enterprise customers. You will develop the AM team, partner with customers, and drive renewal outcomes across a diverse portfolio.

You’ll lead renewal strategies, mitigate risk, and uncover upsell opportunities, collaborating with CS, Sales, Finance, and Legal to optimize pricing and deals while enabling AI-powered workflows in a fast-growing environment.