Senior Engineering Manager — Client-Facing Deployments

Health Data Innovations, Inc.; Des Moines (IA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Flexible PTO

401(k) + Company Match

Life Insurance

Job summary

OpenLoop is seeking a Senior Engineering Manager to own the Forward Deployed Engineering function, coaching engineers, reviewing integrations, and aligning with platform and customer-success teams. You’ll stay technically credible while growing a high-performing team across multiple client deployments.

You’ll lead productively with a focus on go-live quality, transition to platform APIs, and scalable processes. This role emphasizes hands-on review and strategic hiring.

Qualifications

• 8+ years in software engineering, including 3+ years managing engineers.
• Experience leading customer-environment deployments and migrations.
• Technical oversight of integrations (APIs, auth, webhooks) and architecture changes.
• Ability to scale teams while maintaining quality.
• Security-first mindset with data compliance awareness.
• Experience with AI agents and human-in-the-loop design.
• Ability to communicate trade-offs to clients and sales.
• BS in CS or Engineering, or equivalent experience.

Responsibilities

• Own client outcomes across the portfolio.
• Manage capacity and allocation for new clients.
• Lead pods through architects and ensure ownership.
• Migrate clients onto Partner API with coordinated teams.
• Collaborate with platform teams to close gaps.
• Ensure go-lives have exit documentation.
• Hire and develop FDEs and Deployment Strategists.
• Own the agent roster and adoption metrics.
• Protect the platform by additive changes.
• Partner with go-to-market and plan deployments.
• Write playbooks to scale deployment practices.
• Stay technically hands-on through reviews.

Skills

Engineering leadership

Software engineering

APIs

AI agent development

Security/compliance

Education

BS in CS or Engineering

Tools

APIs

Cloud platforms

Job description

OpenLoop is seeking a Senior Engineering Manager to own the Forward Deployed Engineering function, coaching engineers, reviewing integrations, and aligning with platform and customer-success teams. You’ll stay technically credible while growing a high-performing team across multiple client deployments.

You’ll lead productively with a focus on go-live quality, transition to platform APIs, and scalable processes. This role emphasizes hands-on review and strategic hiring.