Forward-Deployed Engineering Leader (Client Outcomes)

NextBigWhat; United States; On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

FSA/HSA benefits

Flexible PTO

401(k) with company match

Insurance package

Job summary

OpenLoop is seeking a Senior Engineering Manager in the United States to lead Forward Deployed Engineering and own client outcomes across the portfolio. You will embed with clients, review integrations, and turn top performers into a scalable, high-performing team while maintaining technical credibility with client and platform engineers.

You’ll guide pods, allocate capacity, migrate clients to the Partner API, and collaborate across engineering, implementation, customer success, and sales.

Qualifications

• 8+ years in software engineering, including 3+ years managing engineers: hiring, performance, leveling and promotions, and growing a team.
• Experience delivering in customers’ environments and discussing deployments that went smoothly or challenged.
• Experience migrating or re-platforming for customers and allocating a team against demand.

Responsibilities

• Own client outcomes across the portfolio and spot troubled deployments with actionable details.
• Allocate capacity and assign new clients with ownership and clear displacements.
• Lead pods through their architects with clear ownership and escalation practices.
• Migrate existing clients onto the Partner API, coordinating with implementation and client teams.
• Own the seam with platform teams and decide who builds gaps and set dates for resolutions.
• Provide go-live exits with documented sign-off to prevent ad-hoc support.
• Hire and develop FDEs and Deployment Strategists; coach toward scope and timelines.
• Own the agent roster and oversee deployments with human oversight and adoption measures.
• Protect the discipline by ensuring changes are additive or properly proposed.

Skills

Team leadership

Engineering management

Hiring & promotions

API integrations

Platform architecture

Security & compliance

Education

BS in CS or Engineering

Job description

OpenLoop is seeking a Senior Engineering Manager in the United States to lead Forward Deployed Engineering and own client outcomes across the portfolio. You will embed with clients, review integrations, and turn top performers into a scalable, high-performing team while maintaining technical credibility with client and platform engineers.

You’ll guide pods, allocate capacity, migrate clients to the Partner API, and collaborate across engineering, implementation, customer success, and sales.