Senior Engineering Manager, Client-Facing Platform Delivery

OpenLoop Health; Oregon; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Flexible Spending / Health Savings

Flexible PTO

401(k) + Company Match

Job summary

OpenLoop Health is hiring a Senior Engineering Manager to lead the Forward Deployed Engineering team. You will own client outcomes, oversee deployments, and scale the function while preserving quality and reliability.

You will remain technically credible by reviewing integration designs and guiding platform teams, while coaching and developing engineers and deployment specialists. You will collaborate with customer success, implementation, sales and platform engineering daily, helping ensure

Qualifications

• 8+ years in software engineering, including 3+ years managing engineers.
• Experience delivering in customers\' environments and speaking to deployments that went well or poorly.
• Ability to read integration designs, identify gaps, and influence design decisions.

Responsibilities

• Own client outcomes across the portfolio and ensure go-live readiness.
• Allocate capacity and assign owners for new clients and migrations.
• Lead pods with technical architects and define clear ownership and escalation paths.
• Migrate existing clients onto the Partner API with coordination across teams.
• Own the seam with platform teams and decide build ownership for gaps.
• Provide go-live exits with documented, signed-off plans to avoid post-launch issues.
• Hire and develop FDEs and Deployment Strategists; coach for scope and timing.
• Own the agent roster, adoption metrics, and ensure effective output approvals.
• Protect the discipline by making additive changes and avoiding risky merges.
• Collaborate with go-to-market to align commitments and project plans.
• Write the playbook to standardize deployment approaches across teams.

Skills

Engineering leadership

API integrations

Deployment coaching

Customer collaboration

Security & compliance

Education

BS in CS or Engineering

Job description

OpenLoop Health is hiring a Senior Engineering Manager to lead the Forward Deployed Engineering team. You will own client outcomes, oversee deployments, and scale the function while preserving quality and reliability.

You will remain technically credible by reviewing integration designs and guiding platform teams, while coaching and developing engineers and deployment specialists. You will collaborate with customer success, implementation, sales and platform engineering daily, helping ensure